Free Shipping and Easy 30-Day Returns on International Orders
Free Express Shipping
Where do you ship and how much is shipping?
We offer FREE express shipping to most major cities across Australia, New Zealand, EU, the UK, the US, Canada, Mexico, Hong Kong, Japan, South Korea, Taiwan and Southeast Asia.
For orders in Singapore, please visit our Singapore website here.
Which courier do you use?
We use DHL Express and FedEx because they're fast and reliable. From our base in Singapore, shipments can reach California within 3 days and Sydney within 24 hours!
Occasionally, an address may be outside DHL or FedEx's delivery network. If this happens, we'll send you an email with alternative shipping options, including free delivery by postal service.
P.S. DHL and FedEx require your phone number, which is why request it during checkout.
Can you deliver to P.O. boxes?
We can deliver to P.O. boxes if we ship by postal service.
When will my order arrive?
Most DHL or FedEx shipments should arrive within 3 business days, whereas postal service can take between 5 to 14 business days.
Orders placed before 10 AM Singapore time will ship on the same day. We don't ship on Saturdays, Sundays or public holidays because courier services don't operate on those days.
Do I have to pay duties & taxes on my order?
Depending on where you live, you may have to pay import duties and taxes to your local government customs agency when your order arrives in your country because we do not cover them.
Will I get a tracking number?
You'll receive an email with your tracking number as soon as we ship your order.
Should I be present to receive my delivery?
We recommend you elect to receive your parcel in person to prevent the risk of loss or theft.
Easy 30-Day Returns
How does your 30-day return policy work?
If you're not 100% happy with your Rockets, you can contact us at email@example.com to exchange or return them for a full refund within 30 days of receipt.
However, for returns and exchanges, we hope you will understand that we ask you to assume responsibility for shipping your order back to our office at 4 Shenton Way #28-02, SGX Centre 2, Singapore 068807.
As a small independent company based in Singapore, we currently don't have the economies of scale to cover the cost of international return shipping.
Finally, please make sure that the item(s) you want to return are in original condition.
What is your return policy for prescription orders?
Our 30-day return policy still applies to prescription orders, but we will refund only the cost of the frames because the lenses are made to order according to your exact prescription.
How do I initiate a return?
Please email us at firstname.lastname@example.org with your order number, and we'll assist you with the return process.
How long does it take for my exchange or refund to be processed?
We try to process exchanges and refunds within 24 hours of receiving the returned item.