Free Shipping and 30-Day Returns on International Orders
For orders in Singapore, please click here.
How much is shipping?
It's FREE on all orders worldwide!
Where do you ship?
Almost everywhere: we ship wherever DHL and Singapore Post deliver.
Which courier do you use?
We use DHL Express because they're super fast and reliable.
Because we ship from Singapore, however, there are times when DHL can charge us up to $100 to ship to what they consider "rural" locations. If this happens, we'll send you an email to check whether you'd be willing to pay an additional fee for DHL Express or accept free postal service (which can take longer) as an alternative delivery method.
P.S. DHL Express requires your telephone number, which is why we ask for it during the checkout process.
When will my order arrive?
With Free Express Shipping, your order should arrive within 1 to 3 business days - if you're in a city like Sydney, your Rockets can arrive in under 24 hours!
If we send your order via postal service (for "rural" locations), your order should arrive within 5 to 14 business days. As mentioned above, we'll send you an email to make sure you're OK with this delivery time before we proceed to ship.
Orders placed before 2 PM Singapore time will be shipped on the same day. We don't process orders on Saturdays, Sundays or public holidays because courier services don't operate on those days.
Do I have to pay duties & taxes on my order?
You may have to pay sales tax (GST/VAT) and import duties on your order when it arrives in your country. Honestly, it depends on where you live and—to an extent—your luck.
Based on our experience, the EU and UK have been diligent about levying VAT and import duties on our orders, whereas shipments to the US, Australia and most countries in Asia have been a breeze (and tax/duty-free).
Will I get a tracking number?
Once we dispatch your order to our courier partner, you'll receive an email with your tracking number. If you don't receive one, please email firstname.lastname@example.org.
How does your 30-day money-back guarantee work?
If you're not 100% happy with your Rockets, you can contact us at email@example.com to exchange or return them for a full refund within 30 days of receipt.
However, we hope you will understand that we ask you to assume responsibility for shipping the Rockets back to us at 4 Shenton Way #28-02, SGX Centre 2, Singapore 068807.
As a small, independent company based in Singapore, we unfortunately don't currently have the economies of scale (a la Amazon) to cover the cost of international return shipping.
Finally, please make sure that the item(s) you want to return are in original condition.
How long does it take for my exchange or refund to be processed?
We try to process exchanges and refunds within 24 hours of receiving the returned item.